Terms & Conditions
After you book your appointment, you will be emailed/texted this Waiver to sign.
Reservation/ Cancellation Policy
The Salt Center requires at least 12-hours notice to cancel/reschedule.
I understand I can cancel or reschedule the appointment online by logging into the account up to 12 hours before the start of the session. Late cancels (after 12-hour notice) and/or no shows will result in the full amount charged, or a service credit will be removed from the account/membership regardless of reason. I understand sickness and little emergencies happen, but service credits will be redeemed 12 hours before the start of the session regardless of reason. With a limited amount of time slots for appointments in a given day, every appointment is extremely valuable. It is difficult to staff accordingly and get that time rebooked with such short notice. Cooperation is greatly appreciated!
I understand that if I book an appointment for another guest/guests, it is my responsibility to cancel/reschedule those appointments before the 12 hour cancellation time period. If my guest's appointment is no longer under my name/account (it has been updated to the guest's account), I AGREE that myself or my guest/guests will let the Front Desk know during open business hours and before the 12 hour cancellation time period if a cancellation is needed, otherwise the service credit will be redeemed and not refunded.
By signing this Waiver, I AGREE and Understand to NOT issue a Chargeback for any services purchased, account credits, Gift Card purchases, and or Membership Fees. I understand that when making a purchase, all sales are final. I AGREE that if I change my mind on an appointment, that the service credits will remain on the account to use at a future date if cancelled or rescheduled before the 12 hour policy.
Payments
All Sales Final on Prepaid Services, Packages, & Memberships (No Refunds).
Pre-payment is required for all appointments and services. Service credits are non-transferrable towards a different service. If I early-cancel the appointment, the service credit will not be deducted and will remain in the account to use for the future service or can be transferred onto a gift card if I choose (this excludes limited time offers and Membership credits). If using a gift certificate to pay, upload the gift card number online when booking. Any remaining balance will be saved to the account. No Shows or Late Cancellations (less than 12 hours) regardless of reason will result in deduction of a full service credit. Too many No Shows will result in the suspension of the account. Cash payments in the exact amount can be accepted as pre-payment. Visit the Store section online when booking to save on discounted shareable packages.
Discounted Monthly Memberships are available. All Packages & Memberships are not tied to any particular Practitioner and will not be refunded if the preferred Practitioner is not available. All Discounted Package and Monthly Membership service credits have an expiration date associated with them. I agree to keep up with the service credits and the dates they expire.
All guests must save a credit card on their account for incidentals.
HSA/FSA accounts are accepted but it is the responsibility of the client to confirm before purchase if sessions are covered with their insurance plan. No refunds.
Initiation of a chargeback to subvert these terms of service will result in termination of the account. A 2% monthly late charge and attorney fees incurred if placed with an attorney for collection will be added to any past due balance, and customer will not be allowed to book any future sessions.
All customers must be 18 years of age or older to participate in any service. If younger than 18 years of age, I understand I must have a legal guardian sign a Minor Consent Form (provided at front desk). Ages 13 and younger, must be accompanied by a parent or legal guardian and Minor Consent Form.
Surprise Visits (Gift Them A Gift Card Instead)
Before Booking A SURPRISE Float For Someone Else…
Floating is an amazing experience to share with a loved one, but it’s probably not best as a surprise. The Float service does require some initial screening questions (see Float Waiver) and policy requires the person floating to establish their own account in our system. No Refunds.
⏰ Please arrive at least 5 minutes prior to the scheduled starting time of the appointment (20 minutes early for FIRST TIME FLOAT GUESTS). Early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, the session may need to be shortened in order to stay on schedule. The original treatment time will be charged.
♦️ Code of Conduct & Etiquette:
I agree to abide by a code of conduct that protects the safety of our staff and other customers. I AGREE to silence all electronic devices before entering the Spa and agree to not speak loudly or take calls within the spa as to not disrupt others (Headphones are welcome). I AGREE to wait for instructions from staff to enter/exit service sessions. I acknowledge that shared spaces within the spa require clothing or robes provided. Only private rooms allow for nudity.
Any breach of this waiver or code of conduct could result in the deactivation of the customer's account and all service credits being forfeited.
🔹 Agree to turn your phone and all devices to silent (and remain on silent - no vibration and no ring) before entering the spa as to not disturb other sessions in progress or other guests in the space.
🔹 Agree to return spa items such as spa shoes, robes, towels, and garment bags before leaving or a replacement fee will be charged without refund.
I AGREE that The Salt Center LLC, its employees, contractors, Garnet Enterprises LLC, and anyone associated with the listed entities ("The Salt Center") is not responsible for any guests' personal belongings. I AGREE to not leave personal items unattended and all guests assume full responsibility of their own belongings. Lockers are provided for all guest's personal items.
--------Services Waivers By Category--------------------------------------------------------
💧Float Spa (Sensory Deprivation)
I agree to follow the instructions on wearing the provided earplugs or agree to bring my own custom fitted earplugs to wear during the session.
I understand I must be able to get in and out of the float tank on my own or must bring someone to assist me (Please let Front Desk know when booking). Employees of The Salt Center are not permitted to assist clients except in the case of an emergency, and I will not hold The Salt Center or any of its employees accountable.
I acknowledge to NOT BRING ANY GLASS into the Float Room or add ANYTHING (crystals, perfumes, oils, liquids) into the float water and agree not to smoke (this includes sage) or eat in the Float Suite. I agree to pay the damage fee if I purposely or accidentally damage towels, robes, and tank/water, decor, or furniture by not following the rules below.
By signing this Waiver, I agree to the following terms for each time I book...
🛑Do NOT use the float tank if I:
🛑 had any type of hair color/treatment within the past 8 days (or 30 days for vibrant hair colors such as blue, purple, red, green, etc.). Swim caps WILL NOT stop the hair from getting wet. Color MUST NOT run or stain white towels when wet in order to float.
🛑 recently applied makeup, spray/self-tanner where it is still easily washing off or have a henna tattoo - both will stain our tanks & our towels.
🛑 are under the influence of alcohol or drugs.
🛑 have a perforated eardrum, ear sensitives, and/or ear surgeries that could be exacerbated by salt water or earplugs.
🛑 have a communicable or infectious skin condition, disorder, or open sores (including new tattoos).
🛑 are diabetic, UNLESS diabetes is under medical control.
🛑 have a history of heart trouble, epilepsy, seizures or blackouts and have not received doctor’s permission to use the floatation tank.
🛑 experiencing a heavy menstruation that would prevent me from swimming in a pool
🛑 have kidney disease, incontinence, or any gastro issues.
🛑 Less than 30 days since chemotherapy treatment
By booking a session, I acknowledge and understand that the float tank solution is not discarded between floats, but is heavily filtered, sanitized, and ran through a UV & Ozone system several times, and that the tanks are inspected between every single float; and that violation of any of these rules or any additional behavior that results in contamination of the float tank solution will result in a cleaning and salt replacement fee of up to $1,200.
🔹Halotherapy (Dry Salt Room)
By booking an appointment, I AGREE to have no health contradictions or have received a doctor’s permission to participate in this activity.
When entering the salt room, I AGREE to carefully step over the salt floor barrier, to not bring any food or drink into the room, and to not lick/ taste any of the salt on the walls, furniture, or floor.
The Salt Room Session seats up to 4 people comfortably while maintaining plenty of distance. This is NOT a private session and may have others in the same room during session.
I am aware that the session must start on time and if I am more than 15 minutes late and Staff has already started the Halo-generator, I will not be allowed to enter the room and service credit will be considered redeemed.
IonCleanse Foot Detox
I AGREE to NOT use Ionic Footbath under any of these circumstance below as prohibited:
• 🛑 If have a pacemaker, or any other battery operated or electrical implant.
• 🛑 If are on heartbeat regulating medication
• 🛑 If have had an organ transplant
• 🛑 If are taking a medication, the absence of which could mentally or physically incapacitate (example: Psychotic episodes, seizures, etc)
• 🛑 If I have low blood sugar I need to have eaten recently before putting my feet in the water for a treatment. The Ionic Footbath may lower blood sugar in diabetics and with those who are hypoglycemic.
• 🛑 If have epilepsy
• 🛑 During pregnancy or lactation
• 🛑 If have open wounds on my feet
By booking an appointment, I acknowledge responsibility for my own self-treatment. If during a session I feel weak, tired, or nauseous I am responsible for immediately notifying the Spa Assistant.
By booking an appointment, I certify and affirm that I have no medical condition listed above and or not listed above that would prevent from safely completing the service. I AGREE to keep the staff updated as to any changes and understand that there shall be no liability on the The Salt Center's part should I fail to do so. The Salt Center LLC does not claim to treat or cure any condition, illness, or disease.
🔥 Sauna Acknowledgment
I AGREE to NOT use the Sauna under any of these circumstances below as prohibited:
• 🛑 The use of drugs, medication or alcohol prior to or during the sauna session may lead to dizziness or unconsciousness. Discontinue the use of the sauna if I feel light-headed, dizzy or heat exhausted. Clients using any medications must consult a physician or pharmacist prior to use of the sauna. Please consult my physician if I am in doubt regarding my ability to use the infrared sauna for health reasons.
• 🛑 It is advised to drink plenty of water before and after my sauna session.
• 🛑 Sauna sessions should be limited to no more than 60 minutes.
• 🛑 Water bottles are not permitted in the sauna.
• 🛑 Metal pins, rods, artificial joints or any other surgical implants generally reflect infrared waves and thus are not heated by this system; nevertheless, I should consult my surgeon prior to using the sauna. Implanted silicone or silicone prostheses may be warmed by the infrared waves and should not be adversely affected by the usage of the infrared sauna. Clients with a pacemaker or defibrillator must not use the sauna due to magnets used in the construction of the sauna.
• 🛑 Pregnant women should not use the sauna.
• 🛑 Do not use any chemicals or lotions prior to my sauna session. These items may block my pores and affect perspiration as well as stain the wood of the sauna.
• 🛑 No one under the age of 18 is permitted in the infrared sauna unless accompanied by a supervising adult.
• 🛑 Clients with a medical history of circulatory system problems should consult a physician prior to using the sauna.
By booking an appointment, I acknowledge and understand the items above concerning use of the Sauna. I AGREE to not bring any plastic bottles , liquids, or remotes inside the sauna or place any materials that could melt near the heaters.
❄️🔥 Contrast Therapy Room (Cold Plunge & Sauna)
I AGREE that I am in great health to participate in a Cold Plunge and/or have received permission from a medical provider to participate in Cold Plunge/Sauna Contrast Therapy. Although contrast therapy is safe for the majority of folks, there are some who should refrain from the practice. For example, people who have heart conditions should avoid extremes on each end of the temperature range. Contrast Therapy is not suggested during pregnancy.
I AGREE to not sit or place any material on the heater or the protective wood surrounding the heating element. I agree to not turn knobs in the Dry Sauna or push temp buttons on the Cold Plunge.
🌿 Massage, Salt Scrub, Mud Wrap, Head Spa, Facials
By booking an appointment, I understand that the therapy received is provided for the basic purpose of relaxation and relief of muscular tension. If I experience any pain or discomfort during this session, I agree that I will immediately inform the Staff so that the pressure and/or technique may be adjusted to my level of comfort.
I understand that the therapy should not be construed as a substitute for medical examination, diagnosis, or treatment. If pregnant, I AGREE to wait until the second trimester and to get doctor's permission before booking a Prenatal Massage and agree to not request hot stones past 2nd Trimester.
I understand that massage therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.
Because these therapies should not be performed under certain medical conditions, I affirm that I have stated all known medical conditions, and answered all questions honestly. I agree to keep the therapist updated as to any changes and understand that there shall be no liability on the Staff or The Salt Center's part should I fail to do so. I agree that the Therapist/Licensed Professional or Staff has the choice to end the service without refund if the client violates a code of conduct, if the client is displaying a contagious illness, or to prevent the client from harm.
I agree to inform the front desk and the Practitioner of any allergies or possible complications to any of the products or equipment used during the session. I agree that if lice is found during your treatment, the Practitioner will end the session and the service credit will be redeemed.
🔸 NormaTec® Compression Therapy is contraindicated for clients with the list below and by signing this waiver, I confirm to not have any of the following...
• Current or unstable fractures/breaks
• Recent surgery and have sutures/stitches
• Open wounds, contusions, abrasions
• Suspect or known Acute deep vein thrombosis (DVT) (blood clot)
• Severe atherosclerosis (disease of the arteries)/Ischemic vascular disease (IVD)
• Severe congestive cardiac failure (CHF)
• Existing pulmonary edema (having excess fluid in the lungs)
• Existing pulmonary embolism (blood clot in the lungs)
• Extreme deformity of the limbs
• Any local skin conditions such as gangrene, untreated or infected wounds, recent skin graft, or dermatitis
• Known presence of malignancy in the legs or arms
• Limb infections, including cellulitis that have not been treated
• Presence of Lymphangiosarcoma (a rare cancer due to long-standing chronic lymphedema of the upper/lower extremities)
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Liability Waiver Continued
Upon entering The Salt Center property, I understand that I will be recorded visually and audibly in common areas (not in private rooms).
Not a Substitute for Medical Advice
The information provided on the website, from employees, product labels, and marketing materials at The Salt Center is not intended to substitute professional medical advice, diagnosis, or treatment.
1. In consideration for receiving permission to participate in any The Salt Center activity, program or other event (hereinafter referred to as “Activity”), I agree to hereby RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE The Salt Center, or any “The Salt Center” locations, its subsidiaries, officers, agents, or employees (hereinafter referred to as RELEASEES) from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me, or to any property belonging to me, while participating in such ACTIVITY, while on or upon any of the premises where the activities are being conducted, REGARDLESS OF WHETHER SUCH LOSSES ARE CAUSED BY THE NEGLIGENCE OF THE RELEASEES, or otherwise and regardless of whether such liability arises in tort, contract, strict liability, or otherwise, to the fullest extent allowed by law;
2. I assume all known, latent, or anticipated risks, including but not limited to slipping and falling due to the fact that these activities may involve the utilization of large amounts of water. My participation at The Salt Center is purely voluntarily and no warranties or representations were made to me by its management to induce me to participate. I shall assume full responsibility for myself and any of my guests and/or invitees. I understand that The Salt Center does not evaluate or diagnose my health and I have received medical clearance prior to engaging in the service or activity offered by The Salt Center and its representatives.
3. I further hereby AGREE TO INDEMNIFY AND HOLD HARMLESS the RELEASEES from any loss, liability, damage, or costs, including but not limited to any court costs and attorney’s fee that Releasees may incur due to my participation in said activities, WHETHER CAUSED BY NEGLIGENCE OF RELEASEES or otherwise, to the fullest extent allowed by law;
4. It is my express intent that this Waiver of Liability, Assumption of the Risk and Hold Harmless Agreement shall bind the members of my family and spouse, as well as my heirs, assigns, and personal representatives, if I am deceased, and shall be deemed as a RELEASE, WAIVER, DISCHARGE, AND COVENANT NOT TO SUE the above named RELEASEES. I hereby further agree that this Waiver of Liability, Assumption of the Risk and Hold Harmless Agreement shall be construed in accordance with the laws of the State of Georgia.
IN BOOKING AN APPOINTMENT, I ACKNOWLEDGE, AND REPRESENT THAT I am physically fit and/or are medically able to participate in this ACTIVITY, I have read the foregoing Waiver of Liability, Assumption of the Risk and Hold Harmless Agreement, understand it and agree to it voluntarily as my own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age (or have permission with a signed Minor Consent Form) and fully competent; and I execute this Agreement for full, adequate and complete consideration fully intending to be bound by the same. I have read, understand, and agree to the terms for this session and future sessions.
I hereby release and agree to hold The Salt Center LLC, and Garnet Enterprises LLC, harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the spa, or that may otherwise arise. I understand that this release discharges The Salt Center LLC & Garnet Enterprises LLC from any liability or claim that I, my heirs, or any personal representatives may have against the health spa with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from The Salt Center LLC. This liability waiver and release extends to the health spa together with all owners, partners, and employees.
I STATE THAT I DO NOT have a condition which may be adversely affected by my session.
Release of Likeness: I grant permission to use any photographs, video, or other media captured for promotional and educational purposes unless I inform staff at the time of media capture, or waiver signing.
By booking an appointment, I acknowledge that I have read and agree to all terms above today and for all future bookings.
By booking an appointment, I acknowledge that I have read and agree to all terms & conditions on the Waiver (see below) for your session and for all future bookings.